What Tier do I need to pledge in the first 48 hours to get the free additional Starfleet Command AR Badge?
You’ll need to pledge at the Starfleet Tier, which includes a copy of each game.
ALSO, you don’t need to add the badge to your pledge in Kickstarter - we’ll add it AUTOMATICALLY to your reward in the Kickstarter Pledge Manager.
Last updated: October 28, 2024 18:23
How do I pay for shipping?
Shipping costs are not charged through Kickstarter. Instead, they will be calculated once we’ve sent out surveys and confirmed the dimensions and weights of the items. When you make your pledge, your receipt will show a charge of “$0.00 for shipping”. The actual shipping costs will be applied after the Kickstarter campaign ends.
Please keep in mind that the estimated shipping costs on the campaign page are based on current size and weight estimates of the products in each pledge tier. These estimates may change, but we strive to provide as accurate shipping prices as possible. It’s worth noting that due to the ongoing global shipping situation, final shipping prices might exceed our initial estimates. We will update the shipping price in your Kickstarter survey as soon as we have their precise weights and dimensions.
Last updated: October 28, 2024 18:23
What happens when the Kickstarter ends?
After our Kickstarter ends, you’ll receive a receipt for your pledge. It’s important to check this receipt to make sure your pledge went through successfully. We won’t be able to deliver items to pledges that didn’t go through, so please double-check.
Once your pledge is confirmed, you can relax, knowing that your Star Trek Mystery and Escape Room products will be made. But there’s more to do! We’ll send you a Kickstarter survey where you can make any changes or additions to your pledge. This is also where we’ll charge for shipping. All shipping costs will be calculated from the Kickstarter survey.
Important Note: We will only deliver products to backers who: A. Successfully pledged to one of the reward tiers. B. Successfully pay for shipping in their Kickstarter survey.
Last updated: October 28, 2024 18:23
Can I change my pledge after the Kickstarter ends?
Absolutely! When we send you the Kickstarter survey, you’ll have the chance to upgrade your pledge. This upgrade option is open to all backers, regardless of the tier you originally picked. Our goal is to provide you with a wide range of options to ensure you can fully enjoy your Star Trek experience!
Last updated: October 28, 2024 18:23
When and what will I be charged?
After the Kickstarter campaign ends, Kickstarter will charge your chosen payment method automatically. Remember that you’ll still need to cover shipping (check our estimated prices) and any applicable taxes and/or duties. The exact amount depends on your order, location, and local tax rates. Kickstarter will calculate this for you when it’s time to fulfill orders.
Last updated: October 28, 2024 18:23
Will there be a Pledge Manager?
We’ll be using Kickstarter for the entire campaign, including post-campaign and fulfillment management. So everything we do will be done through Kickstarter.
Last updated: October 28, 2024 18:23
Do these Star Trek games include any AI-generated content?
No, they do not and will not. All of our art and creative work is made by humans (or humanoids from the Star Trek universe).
Last updated: October 28, 2024 18:23
Why should I back the Star Trek Mystery and Escape Room games now? Can't I just wait until they show up in retail?
So while we certainly hope to have these Star Trek games in your FLGS in 2026, this may be your ONLY chance to get a copy of these games.
Last updated: October 28, 2024 18:23
Have a question we haven't answered yet?
If you have a question we haven’t answered yet, if it’s something that would apply to everyone go ahead and add it as a comment! If it’s specific to you, go ahead and email us at [email protected].
Last updated: October 28, 2024 18:23
Can Retailer backers of the Retail Tier add all of the add-ons to their pledge?
Yes, BUT any Retailer Discount will NOT apply to those add-ons (except the games themselves).
Last updated: October 28, 2024 18:23
Is this an English-language only project?
We are currently only doing English-language versions of these Star Trek Mystery and Escape Room games. In success we would love to look into translations, but we’re not there yet.
Last updated: October 28, 2024 18:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.